Lead Operations Specialist in Wealth Management Services

1 week ago


Tulsa, Oklahoma, United States BOK Financial Full time
Position Overview:

The Wealth Management Services Operations Lead plays a crucial role in overseeing workflow operations. This position is responsible for leading, assessing, and executing processes that influence workload, procedures, and schedules within the organization.

Key Responsibilities:
  • Lead a team comprising both Exempt and Non-Exempt staff, manage departmental activities, set priorities, and recommend staffing levels.
  • Develop and implement strategic action plans based on directives from senior management, while identifying opportunities for operational savings and efficiencies.
  • Revise and enhance internal standards, policies, and procedures to boost efficiency, providing clear guidelines and coaching to support personnel.
  • Address complex issues requiring significant judgment and expertise, including direct interactions with external clients to meet their expectations.
  • Ensure operational efficiency by managing changes in workload and procedures through thorough analysis and collaboration with other departments.
  • Participate in mergers, acquisitions, and operational transitions, contributing to committees focused on operations, products, and equipment.
Qualifications:

A Bachelor's Degree in Business, Accounting, or Finance is typically required, along with substantial experience in a high-volume securities operations environment. Experience in Wealth Management workflow operations is highly desirable.

Essential Skills:
  • Adaptability
  • Effective Communication
  • Customer Focus
  • Judgment and Decision Making
  • Information Gathering
  • Influencing Skills
  • Proactive Initiative
  • Performance Management
  • Motivational Support
  • Oral and Written Communication
  • Accountability
  • Technical Proficiency
  • Vision and Values Alignment
Work Environment:

This role is primarily office-based with occasional travel requirements.

Company Overview:

BOK Financial Corporation is a robust and financially sound organization dedicated to fostering the growth and development of its employees. With a commitment to excellence, the company provides ample training and development opportunities to support long-term career advancement.

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