Director of Operations

2 weeks ago


Brooklyn, New York, United States Happier People Management Full time
Director of Operations Job Description

We are seeking a highly skilled and experienced Director of Operations to join our team at Happier People Management. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our luxury hospitality venues, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:
  • Lead and manage a team of hospitality professionals to deliver exceptional customer service and experiences
  • Develop and implement operational strategies to drive business growth and improve efficiency
  • Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization
  • Ensure customer relations for all Members and Guests are executed to the highest level of service, resolving all customer complaints & correspondence as required
  • Assist the General Manager with recruitment, establishment of operating systems, and onboarding and set up of training schedules with new staff
  • Set the standards of service unique to our Operation, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery
Requirements:
  • 10+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries
  • Proven experience with opening new Restaurants, Bars and Cafés
  • Ability to take full responsibility for the success of the overall operations for the various outlets
  • Demonstrated strength in working alongside a range of backgrounds, skills, and professionals
  • Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network
What We Offer:
  • Competitive salary range of $135,000 - $150,000 per year
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Company Observed Holidays)
  • Commuter Benefits
  • Training & Development
  • Team Member Referral Program


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