Director of Operations

1 week ago

Brooklyn, New York, United States Compass Group Careers Full time
Job Summary

Compass Group Careers is seeking a highly skilled and experienced Director of Operations to lead our team at the location. As a key member of our leadership team, you will be responsible for ensuring high standards of the guest experience, safety, and financial performance.

Key Responsibilities
  • Proactively coach and motivate team members to deliver their best
  • Identify opportunities and drive continual improvement in our location operations
  • Build a strong partnership with locations partners
  • Work with regional and Home Office leadership to drive innovation and best practices at the location
  • Deliver against our financial goals and budgets
  • Coach the operations management team
  • Represent Levy and our business objectives at partner meetings, networking, and building relationships with key partners and vendors
  • Oversee and ensure the highest standards of safety and sanitation in all activities across the location
  • Review financial reports and develop action plans to best achieve business goals
  • Lead the continual development of the location's food story and guest experience
  • Complete team member performance reviews, including career development planning and compensation reviews
  • Respond to emails, phone calls, and any associated administrative work corresponding with role responsibilities
  • Review and process any expense reports submitted by team members in Concur
  • Interview applicants interested in roles requiring hiring consideration and approval
  • Collaborate with culinary leadership and partners to drive menu development and associated operational enhancements
  • Oversee season planning process, ensuring alignment with Levy and partner expectations/goals
  • Coach team members for optimal performance and engagement
  • Conduct manager meetings to engage, inform, and build alignment
  • Conduct event walks, interacting with team members, guests, partners, and VIPs
  • Identify and plan for management support needs when the business will exceed the location's current resources
  • Manage team recognition program 'Levy Legends' by leadership promotion and participation
  • Conduct building safety walks to maintain an outstanding level of safety and cleanliness
  • Complete corrective action, where necessary, to hold team members accountable and improve future performance
  • Personally lead the coaching and mentoring of future talent within the location, developing the next generation of leaders
  • Closing/Signoff Payroll on a bi-weekly basis for team members
  • Ensure all financial reporting is completed in a timely and accurate manner
  • Drive shrinkage prevention efforts to minimize financial risk to the business
  • Lead continual operational improvement planning
  • Participate in Governance Meeting presentations to network, learn, and represent Levy's culture and business goals
  • Plan budget and P&L management to support optimal financial achievement
  • Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
  • Act as the figurehead at the location for Levy's Work of Change initiative, building a diverse and inclusive team who represent the community the location serves

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