Director of Operations

1 month ago

Brooklyn, New York, United States Compass Group, North America Full time
Job Summary

The Director of Operations is responsible for leading our team at the location, ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader with a passion for hospitality, food, and retail.

Key Responsibilities
  • Proactively coaching and motivating team members to deliver their best
  • Identifying opportunities and driving continual improvement in our location operations
  • Building a strong partnership with locations partners
  • Working with regional and Home Office leadership to drive innovation and best practices at the location
  • Delivering against our financial goals and budgets
  • Coaching the operations management team
  • Representing Levy and our business objectives at partner meetings, networking, and building relationships with key partners and vendors
  • Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
  • Reviewing financial reports and developing action plans to best achieve business goals
  • Leading the continual development of the location's food story and guest experience
  • Completing team member performance reviews, including career development planning and compensation reviews
  • Responding to emails, phone calls, and any associated administrative work corresponding with role responsibilities
  • Reviewing and processing any expense reports submitted by team members in Concur
  • Interviewing applicants interested in roles requiring hiring consideration and approval
  • Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
  • Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
  • Coaching team members for optimal performance and engagement
  • Conducting manager meetings to engage, inform, and build alignment
  • Conducting event walks interacting with team members, guests, partners, and VIPs
  • Identifying and planning for management support needs when the business will exceed the location's current resources
  • Managing team recognition program 'Levy Legends' by leadership promotion and participation
  • Conducting building safety walks to maintain an outstanding level of safety and cleanliness
  • Completing corrective action, where necessary, to hold team members accountable and improve future performance
  • Personally leading the coaching and mentoring of future talent within the location, developing the next generation of leaders
  • Closing/Signoff Payroll on a bi-weekly basis for team members
  • Ensuring all financial reporting is completed in a timely and accurate manner
  • Driving shrinkage prevention efforts to minimize financial risk to the business
  • Leading continual operational improvement planning
  • Participating in Governance Meeting presentations to network, learn, and represent Levy's culture and business goals
  • Planning budget and P&L management to support optimal financial achievement
  • Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
  • Acting as the figurehead at the location for Levy's Work of Change initiative, building a diverse and inclusive team who represent the community the location serves
  • Other duties as assigned

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