Service Operations Leader
2 weeks ago
We are seeking a dedicated Service Operations Leader for a thriving automotive dealership.
The individual in this role will be responsible for managing all service activities within the dealership and will report directly to the General Manager.
This department boasts a stable team, yet there is significant potential for growth that has yet to be fully realized. We are looking for a proactive Service Operations Leader who understands the broader vision and is committed to driving improvement.
The ideal candidate will be an enthusiastic and systematic Service Operations Leader who can effectively manage the increasing volume of service requests while ensuring that no opportunities are missed.
This role includes overseeing a skilled team of Service Advisors who cater to a loyal customer base.Furthermore, it is crucial that the Service Operations Leader excels in supervising service technicians, guaranteeing that all customer vehicles are serviced promptly and efficiently, while maintaining the highest quality standards.
This is an excellent opportunity to lead a well-established service department with genuine potential for advancement. A hands-on approach is essential, as this leader will coach and guide the team by example.Key Responsibilities:
• Oversee daily operations of the service department, including scheduling and managing a team of service technicians.
• Monitor and control the workflow of customer vehicles through the service department, ensuring timely completion of all tasks.
• Review and authorize all service orders and repair estimates, ensuring compliance with dealership standards.
• Maintain service department profitability by setting and managing departmental budgets.
• Address customer complaints and concerns professionally, ensuring prompt resolution of all issues.
• Stay informed on industry trends, new products, and technological advancements in automotive service, providing necessary training and support to service technicians.
Qualifications:
• Minimum of 3 years of experience as a Service Manager or in a similar role within the automotive sector.
• Strong leadership and management capabilities, with the ability to inspire and oversee a team of service technicians and advisors.
• Excellent communication and interpersonal skills, adept at handling customer complaints professionally.
• Knowledgeable in automotive systems, diagnostic tools, and repair methodologies.
• Familiarity with industry trends and technological advancements in automotive service.
Compensation:
A competitive compensation package is offered, with a salary range of $125,000 to $150,000, along with opportunities for growth. A comprehensive benefits package is also available, including avenues for professional development.
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