Senior IT Leader, Digital Solutions

7 days ago

Shrewsbury, Massachusetts, United States InsideHigherEd Full time
About the Role

We are seeking a seasoned technology strategist to lead our Digital Solutions business unit as the Managing Director, Digital Solutions. This is a pivotal role in driving the strategic use of technology to support and enhance our business strategy.

Key Responsibilities
  • Strategic Leadership
    • Set the strategic direction for technology in collaboration with our Executive Leadership Team.
    • Identify market needs and growth opportunities, conducting SWOT and competitor analysis as needed.
    • Develop and enhance digital solutions in partnership with internal teams and clients.
    • Propose and evaluate strategies, technologies, and solutions to drive growth and client retention.
    • Collaborate with our Associate Executive Vice Chancellor and Executive Leadership Team on sales strategies and new business development.
    • Create and implement short- and long-term technology roadmaps and key performance indicators.
  • Operational Management
    • Lead and drive digital innovation and act as a change agent across the organization.
    • Oversee the implementation and operation of Digital solutions for business partners and clients.
    • Support growth and efficiency in our IT, leveraging common solutions and improving processes.
    • Develop and enhance organizational structure and staffing to deliver effective IT services.
    • Participate in assessment and evaluation of resources and capabilities across our organization and work with other leaders to recommend/implement changes to improve structure, processes, efficiency, and performance metrics or outcomes.
    • Attract and retain top IT talent nationally, manage staff, and maintain vendor relationships. Monitor IT goals, key performance indicators, and drive technology-enabled improvements.
    • Enhance IT governance, security, and disaster recovery programs to ensure continuity and compliance.
    • Establish and oversee a digital workplace to support our workforce.
    • Develop key performance indicators and annual goals for IT, aligned with our strategy and priorities.
  • Communication
    • Maintain strong working relationships with clients, colleagues, and stakeholders.
    • Represent us on our IT Committee to align IT strategies.
    • Communicate effectively with internal and external audiences about technology initiatives and goals.
  • Financial Management
    • Prepare and manage the annual technology budget, working closely with finance and business unit leaders.
    • Develop and monitor financial performance metrics ROI, and other relevant measures or indicators in collaboration with the finance team.
    • Meet with our Executive Director of Finance and team on a regular basis to review financial performance, budget variance, and other relevant metrics.

Requirements

  • Master's Level Degree or equivalent in Engineering, Information Technology, or related field. Completion of professional level graduate work (MPA, MBA, or MPH) preferred.
  • 15+ years of progressive experience, or equivalent, in information technology related to health care services.
  • 7+ years of experience in a senior information technology management role, or related consulting role.
  • Experience working in and/or with the public sector and with State Medicaid is strongly preferred.
  • Experience working in a health care consulting, service, or solution organization is preferred.
  • Experience with client management and business development is helpful.
  • Communication and presentation skills, both oral and written, to interact with clients and to produce reports suitable for both a public and private sector audience are additionally required.

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