Restaurant Reservation Agent

4 days ago


Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time
Job Title: Restaurant Reservation Agent

Join The Colony Palm Beach, a luxury boutique hotel, as a Restaurant Reservation Agent. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring seamless reservations, and maintaining the highest standards of hospitality.

Key Responsibilities:
  • Assist guests with booking and confirming reservations in a timely and efficient manner.
  • Provide accurate and thorough information on restaurant policies, special event nights, and hotel information.
  • Book and enter restaurant reservation requests using the RESY booking system.
  • Assign notes based on guest preferences, dietary restrictions, location requests, and special occasions.
  • Transfer calls, respond to guest inquiries, and update reservations to ensure an excellent and memorable guest experience.
Requirements:
  • High school diploma or equivalent.
  • 1 year of restaurant/hotel experience in a fine dining/up-scale restaurant/hotel.
  • Excellent guest service skills and a passion for hospitality.
  • Ability to handle a high volume of phone calls.
  • Excellent telephone etiquette skills.
  • Ability to read, write, speak, understand, and communicate in English.
  • Ability to work well under pressure and maintain a calm demeanor in fast-paced environments.
Preferred Qualifications:
  • Previous guest service experience in a luxury hotel/resort.
  • Previous experience with RESY reservation system.
  • Previous five-star guest service training.
  • Fluent in a secondary language.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a world-class team and make a lasting impact on our guests' experiences.

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