Customer Reservations Specialist

1 week ago


Miami Beach, Florida, United States Think Hospitality Full time
Position Overview

Work Environment: Reservations

Department: Reservations Division

Reports To: Reservations Supervisor/Director of Revenue


Primary Responsibilities:

The Reservations Agent is tasked with efficiently managing the entry, modification, promotion, and confirmation of reservations. This role is pivotal in assisting prospective guests with their inquiries and ensuring a seamless booking experience.


Key Responsibilities:

  • Efficiently processes reservations to ensure timely confirmations.
  • Responds to inquiries with professionalism and clarity, ensuring a thorough understanding of guest requests.
  • Provides accurate information regarding room availability, pricing, and other essential details promptly.
  • Collaborates with other departments, including Sales and Groups, to address reservation-related inquiries.
  • Maintains and updates guest profiles, incorporating preferences and feedback from previous stays.
  • Identifies guests with special requests or occasions and communicates their needs to the Front Office.
  • Generates reports as necessary to support operational needs.
  • Assists the PBX team as required.

Qualifications and Skills:

  • Strong communication, interpersonal, and organizational abilities.
  • Capability to lift up to 10 lbs.
  • Dedication to providing exceptional customer service.
  • Proven track record of achieving sales and service goals.
  • Ability to motivate a team and drive results.
  • Adaptability and innovative problem-solving skills.
  • Self-starter with a proactive approach.
  • Proficient in job-related English, both spoken and written.
  • Respect for diversity and inclusivity in the workplace.
  • Ability to thrive under pressure in a dynamic environment.
  • Strong leadership and management capabilities.
  • Availability to work flexible hours, including days, evenings, and weekends.


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