Customer Reservations Specialist
1 week ago
Work Environment: Reservations
Department: Reservations Division
Reports To: Reservations Supervisor/Director of Revenue
Primary Responsibilities:
The Reservations Agent is tasked with efficiently managing the entry, modification, promotion, and confirmation of reservations. This role is pivotal in assisting prospective guests with their inquiries and ensuring a seamless booking experience.
Key Responsibilities:
- Efficiently processes reservations to ensure timely confirmations.
- Responds to inquiries with professionalism and clarity, ensuring a thorough understanding of guest requests.
- Provides accurate information regarding room availability, pricing, and other essential details promptly.
- Collaborates with other departments, including Sales and Groups, to address reservation-related inquiries.
- Maintains and updates guest profiles, incorporating preferences and feedback from previous stays.
- Identifies guests with special requests or occasions and communicates their needs to the Front Office.
- Generates reports as necessary to support operational needs.
- Assists the PBX team as required.
Qualifications and Skills:
- Strong communication, interpersonal, and organizational abilities.
- Capability to lift up to 10 lbs.
- Dedication to providing exceptional customer service.
- Proven track record of achieving sales and service goals.
- Ability to motivate a team and drive results.
- Adaptability and innovative problem-solving skills.
- Self-starter with a proactive approach.
- Proficient in job-related English, both spoken and written.
- Respect for diversity and inclusivity in the workplace.
- Ability to thrive under pressure in a dynamic environment.
- Strong leadership and management capabilities.
- Availability to work flexible hours, including days, evenings, and weekends.
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