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Reservations Agent

2 months ago

West Palm Beach, Florida, United States Amrit Ocean Resort & Residences Full time
Job Title: Reservations Agent

Job Summary:

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Amrit Ocean Resort & Residences. As a key member of our front desk team, you will be responsible for handling reservations, inquiries, and cancellations in a timely and efficient manner, while providing exceptional service to our guests.

Key Responsibilities:

  • Answer all incoming calls and respond to guest inquiries in a courteous and professional manner.
  • Book room reservations while maximizing room revenue and average rate, and upsell rooms when possible.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, including V.I.P. reservations, packages, and discounts.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and give input on trends and opportunities to maximize revenue.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status, and possible problem situations.
  • Post no-show revenue daily, if required at property.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
  • Communicate availability to wholesalers.
  • Call for occupancy at area hotels.
  • File reservations and group contracts.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
  • Process advance deposit/balance sheet.
  • Process brochure requests.
  • Forecast packages according to hotel standards.
  • Research travel agent commissions.

Requirements:

  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in a related field helpful.

About Us:

Amrit Ocean Resort & Residences is a premier luxury wellness community that offers a unique and personalized experience for our guests. We are committed to providing exceptional service and exceeding our guests' expectations in every way.