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Customer Service Reservations Specialist

2 months ago

Deerfield Beach, Florida, United States Wyndham Deerfield Beach Resort Full time

The Wyndham Deerfield Beach Resort is in search of a committed Reservations Agent. This position entails delivering outstanding customer support by managing inquiries and booking processes. The ideal candidate will possess exceptional communication abilities, strong organizational skills, and the capacity to juggle multiple responsibilities effectively. A positive and professional approach to challenges is essential. If you have a passion for customer service and excel in a dynamic environment, this role may be a great fit for you.

Key Responsibilities:
  • Deliver exemplary customer service through various communication channels
  • Assist guests with questions regarding hotel offerings, pricing, and facilities
  • Accurately oversee room availability and reservation management
  • Handle payment processing and address customer issues
  • Maintain detailed guest profiles and preferences
  • Stay updated on hotel promotions and local attractions
Qualifications:
  • Outstanding communication and customer service capabilities
  • Strong organizational and multitasking skills
  • Familiarity with Microsoft Office and reservation management systems
  • Understanding of hotel operations and services
  • Ability to work autonomously as well as collaboratively
  • Flexible schedule availability, including weekends and holidays
  • Comfortable with extended periods of standing