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Customer Service Team Lead

2 months ago

Atlanta, Georgia, United States The Millennium Group Full time

Join our dynamic organization at The Millennium Group (TMG), a recognized leader in business process outsourcing, specializing in print, mail, document scanning, reception, and comprehensive office support services for esteemed Fortune 500 companies, professional service firms, and educational institutions.

We are on the lookout for dedicated and enthusiastic individuals who are eager to build a career with us, rather than just filling a position. With a robust team of over 1,500 associates nationwide, TMG is seeking a candidate who can contribute uniquely to our 30+ years of industry success.


Key Responsibilities:
  • Retrieve and distribute mail and packages efficiently.
  • Ensure timely processing of outgoing mail and packages.
  • Maintain inventory for shipping supplies.
  • Handle requests for printing, copying, scanning, and binding.
  • Provide first-level triage and key operational services for printer management.
  • Perform additional responsibilities as assigned by the supervisor.

Qualifications:
  • A minimum of two years of experience in an office setting.
  • 2-3 years of proficiency with Microsoft Office Suite (Word, Excel, Outlook).
  • Strong work ethic with a diplomatic approach; team-oriented and service-focused.
  • Exceptional verbal communication and telephone skills.
  • Outstanding customer service abilities.
  • Consistently maintains a professional demeanor, appearance, and attitude.
  • Ability to remain composed under pressure; resilient in challenging situations.
  • Sound judgment and effective problem-solving skills.
  • Capable of handling confidential and sensitive information appropriately.
  • Demonstrated flexibility and adaptability in a dynamic work environment.
  • Assertive, resourceful, and self-motivated; willing to seek guidance and take initiative.
  • Physical capability to lift up to 50 lbs.