Supervisory Contact Representative
3 weeks ago
About the Job:
This Supervisory Contact Representative - Lead Customer Experience Manager role is a fantastic opportunity to make a meaningful impact on the Internal Revenue Service's (IRS) customer experience. As a leader in our Taxpayer Services Division, you will be responsible for planning, directing, and coordinating the work of a team of contact representatives to ensure exceptional customer service and support.
Job Summary:
The IRS is seeking a highly skilled and experienced leader to fill this critical role. As a Supervisory Contact Representative - Lead Customer Experience Manager, you will be responsible for managing a team of contact representatives who provide excellent customer service to taxpayers and other stakeholders. You will lead by example, demonstrating a strong commitment to customer service and a passion for delivering exceptional results.
Responsibilities:
Lead and manage a team of contact representatives to ensure exceptional customer service and support.
Develop and implement effective strategies to improve customer satisfaction and loyalty.
Coach and develop contact representatives to enhance their skills and performance.
Collaborate with other teams and stakeholders to identify and address customer issues and concerns.
Monitor and analyze customer feedback and metrics to inform business decisions and drive continuous improvement.
Requirements:
One year of specialized experience in a supervisory or leadership role, with a focus on customer service and team management.
Proven track record of delivering exceptional customer service and results in a fast-paced, dynamic environment.
Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
Excellent communication and problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
Strong analytical and problem-solving skills, with the ability to interpret data and metrics to inform business decisions.
Benefits:
A competitive salary range of $108,000 - $145,000 per year, based on location and experience.
A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
The opportunity to work for a dynamic and mission-driven organization that makes a meaningful impact on the lives of Americans.
The chance to develop your leadership skills and advance your career in a fast-paced and rapidly evolving environment.
How to Apply:
If you are a motivated and results-driven leader with a passion for customer service and team management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Salary: $128,500 - $136,500 per year
Location: Internal Revenue Service, 1111 Constitution Ave NW, Washington, DC 20224
Job Type: Full-time
Experience: 1 year (required)
Work Hours: Monday - Friday, 8:00 am - 4:00 pm
Benefits: Health, dental, vision, 401(k), paid time off, and more
Education: Bachelor's degree (required)
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