Customer Service Team Lead

1 day ago

Atlanta, Georgia, United States Unifi Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Unifi. As a key member of our operations team, you will be responsible for supervising and coordinating daily activities of employees to ensure safe and effective operations.

Key Responsibilities
  • Supervise and coordinate daily activities of employees to ensure safe and effective operations.
  • Monitor and enforce safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
  • Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforce company policies and procedures, including disciplinary action, and promote Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives.
  • Investigate and respond to employee relations issues in a timely manner.
  • Communicate with manager concerning any problems or issues.
  • Schedule and conduct shift meetings.
  • Assist in the administration of payroll; complete shift paperwork and perform other administrative functions.
  • Perform job duties of assigned shift, including assisting passengers through arrival and check-in processes, handling ticketing, boarding, baggage reservations, and resolving complaints and problems.
Requirements
  • Must be a local (in-state) resident.
  • Valid in-state driver's license.
  • Ability to pass pre-employment drug test.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport identification security.
  • Experience: 2+ years of relevant experience.
  • Knowledge, Skills & Abilities:
    • Excellent customer service skills.
    • Strong work ethic.
    • Ability to work in a team-oriented environment.
    • Ability to type and/or use a computer keyboard with sufficient speed to meet the requirements of the role.
    • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
  • Education: Preferred Qualifications High School diploma or GED.
  • Experience: 4+ years of relevant experience. Relevant supervisory experience.
  • Knowledge, Skills & Abilities:
    • Able to communicate information and instructions verbally and/or via radio equipment.
    • Able to communicate effectively in a professional manner.
    • Strong leadership qualities and ability to create a passionate and efficient workforce.
    • Able to effectively resolve employee conflicts.
    • Ability to apply creative solutions that have a positive impact on results.
Work Environment

Must be able to be alert to moving vehicles or aircraft and use radio equipment. Enjoy the outdoors on a daily basis (sun, rain, sleet or snow). May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements
  • Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.
  • Must be able to carry heavy items up and down jet way stairs.

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