Customer Service Team Lead
2 days ago
This is a full-time permanent opportunity with Pivotal Placement Services, a national workforce solutions firm specializing in placing healthcare professionals. We are seeking a skilled Customer Service Team Lead to join our team.
Key Responsibilities- Address client and provider inquiries via various communication channels, ensuring adherence to contractual and state guidelines.
- Provide exceptional customer service, resolving issues and concerns in a timely and professional manner.
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
- Develop and maintain strong relationships with clients and providers, fostering a positive and supportive environment.
- At least 2 years of customer service experience in the Managed Care and Benefit Administration industries.
- Good work history tenure is essential.
- High School Diploma or equivalent.
We offer a comprehensive benefits package, including:
- Salary
- Excellent health insurance
- PTO
- 401k
Pivotal Placement Services is an Equal Opportunity Employer. We are a full-service national workforce solutions firm, headquartered in Central Florida. Our mission is to provide exceptional workforce solutions to healthcare employers, specializing in contract staffing, direct placement, and managed service provider engagements nationally.
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