Customer Experience Team Lead

1 month ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
Customer Experience Supervisor

About the Role:

Serenity Healthcare, LLC is seeking a dynamic and mission-driven Customer Experience Supervisor to lead our customer care team. As a key member of our organization, you will be responsible for driving exceptional results in a customer-centric call center environment.

Key Responsibilities:

  • Oversee intricate processes and manage performance metrics, policies, and procedures.
  • Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
  • Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
  • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

Key Qualifications:

  • 1-3 years of proven customer service supervisor experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.

Benefits:

  • Comprehensive insurance coverage (90% premium covered by Serenity Healthcare, LLC).
  • Clear paths for growth and advancement.
  • Competitive compensation.
  • No cold calling or sales involved.
  • Generous PTO plus 10 major holidays off.
  • 401K retirement plan.
  • Employee Referral Program.
  • And much more.

About Serenity Healthcare, LLC:

Serenity Healthcare, LLC is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.



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