Customer Experience Team Lead
1 month ago
About the Role:
Serenity Healthcare, LLC is seeking a dynamic and mission-driven Customer Experience Supervisor to lead our customer care team. As a key member of our organization, you will be responsible for driving exceptional results in a customer-centric call center environment.
Key Responsibilities:
- Oversee intricate processes and manage performance metrics, policies, and procedures.
- Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
- Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
- Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
Key Qualifications:
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
- Comfortable engaging with professionals at all levels.
Benefits:
- Comprehensive insurance coverage (90% premium covered by Serenity Healthcare, LLC).
- Clear paths for growth and advancement.
- Competitive compensation.
- No cold calling or sales involved.
- Generous PTO plus 10 major holidays off.
- 401K retirement plan.
- Employee Referral Program.
- And much more.
About Serenity Healthcare, LLC:
Serenity Healthcare, LLC is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.
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