Help Desk Representative
7 days ago
We are seeking a friendly and professional Customer Service Representative to join our team at TX Citywide Professional Services.
The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing accurate information about products or services. This will involve engaging with customers via phone, email, or chat, ensuring a positive experience and addressing any concerns in a timely and efficient manner.
Key Areas of Responsibility:
- Customer Inquiry Resolution: Respond to customer inquiries in a timely and professional manner, providing accurate information about products or services.
- Issue Resolution: Resolve customer complaints and issues in a fair and efficient manner.
- Order Processing: Process orders, returns, and exchanges in accordance with company policies and procedures.
- Record Keeping: Maintain detailed and accurate records of customer interactions.
- Ticket Escalation: Identify and escalate priority issues to the appropriate team.
Requirements:
- Education: High school diploma or equivalent; some college preferred.
- Experience: Previous customer service experience is a plus.
- Skills: Strong communication and interpersonal skills, ability to work independently and in a team environment, proficiency with basic computer applications and customer service software.
Benefits:
We offer a competitive salary of $17.00 per hour and a supportive work environment that fosters growth and development.
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