Technical Support Specialist for Operations and Support Services
1 week ago
The Leidos National Security Sector is seeking a Technical Support Specialist to join our team in Quantico, VA area. This role requires daily onsite support at our Stafford, VA office.
You will serve as the lead worker for the 3-tier Help Desk component of the Operations and Support Services program, supporting the Combined DNA Index System (CODIS) for a federal law enforcement agency.
Responsibilities- Plan, organize, prioritize tasks, and assign work to team members to complete work as scheduled to meet Service Level Agreement deadlines
- Monitor tickets and processing tasks, including trouble ticket generation, documentation, updating, and closing in the Incident Management System
- Communicate outage/degradation of service
- Provide 3-Tiered systems administration and support via phone, email, and remote desktop for Windows test, production, and training environments
- Provide domestic and international technical support, including troubleshooting incidents with hardware, PC peripherals, network equipment, and software
- Active Top-Secret Clearance
- US Citizenship
- Bachelor's Degree and 4-8 years of experience; additional years of experience may be considered in lieu of a degree
- A minimum of three (3) years experience as a help desk lead worker in a program of similar scope, type, and complexity
- Documented troubleshooting skills and experience on software
The estimated salary range for this position is $72,150.00 - $130,425.00 per year, depending on qualifications and experience.
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