Help Desk Support Professional
1 day ago
Estimated Salary: $70,000 - $90,000 per year
About the Company: Geospatial and Cloud Analytics Inc is a leading provider of IT services to government agencies and private sector clients. Our mission is to deliver exceptional support and solutions that meet the evolving needs of our customers.
Job Description:
We are seeking a highly motivated and experienced Help Desk Support Specialist to join our team. The successful candidate will provide technical support to internal and external customers, resolve complex technical issues, and work closely with system administrators and developers to ensure seamless incident resolution.
Key Responsibilities:
- Respond to technical requests and resolve issues promptly and professionally
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain accurate documentation and knowledge base articles
- Participate in on-call rotations to ensure 24/7 support coverage
Requirements:
- High school diploma or equivalent required; bachelor's degree in Computer Science or related field preferred
- 4+ years of IT support experience; CompTIA Security+ certification required
- Experience working in a help desk or technical support environment
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Paid time off and holidays
Schedule:
- Full-time position
- Monday to Friday, 8-hour shifts
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