Help Desk Specialist

7 days ago


Stafford, Texas, United States TX Citywide Professional Services Full time
Job Overview

TX Citywide Professional Services seeks a skilled Customer Service Representative to join our team. This role involves working with customers to address their queries, resolve issues, and provide product and service information.

Responsibilities
  • Handle customer inquiries through phone, email, or chat.
  • Resolve customer complaints in a professional and timely manner.
  • Process orders, returns, and exchanges accurately.
  • Maintain detailed records of customer interactions.
  • Escalate priority issues to the relevant team for prompt resolution.

The successful candidate will have excellent communication skills, a problem-solving approach, and the ability to manage multiple tasks simultaneously.

Requirements
  • A high school diploma or equivalent is necessary; some college education is preferred.
  • Prior customer service experience is beneficial.
  • Strong interpersonal and communication skills are essential.
  • Ability to work independently and as part of a team.
  • Proficiency in basic computer applications and customer service software.
Salary and Benefits

This full-time position offers a competitive hourly wage of $17.00, along with opportunities for professional growth and development within our organization.

Our company values a collaborative work environment and strives to support the success of our employees.



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