Technical Support Professional

3 weeks ago


Stafford, Virginia, United States Geospatial And Cloud Analytics Inc Full time

About the Job

We are seeking a skilled Help Desk Support Specialist to provide technical assistance and support to our clients at Geospatial And Cloud Analytics Inc.

The Ideal Candidate:

  • Must have experience in help desk operations and technical support.
  • Knowledge of IT systems, hardware, software, and networks.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.

Responsibilities:

  • Provide technical assistance and support via phone, email, or in-person.
  • Analyze and troubleshoot technical issues.
  • Maintain accurate records and databases of service requests and incidents.
  • Collaborate with system administrators and developers to ensure effective resolution of technical issues.

Requirements:

  • Bachelor's degree or equivalent experience.
  • At least 2 years of IT support experience.
  • PREFERRED: Active Directory experience.
  • REQUIRED: DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security).
  • Secret clearance required; ability to obtain Top Secret with SCI-level adjudication preferred.

Estimated Salary Range: $65,000 - $85,000 per year, depending on experience.

Benefits:

  • Competitive compensation package.
  • Health and wellness benefits through Anthem Blue Cross Blue Shield.
  • 401(k) retirement plan.
  • Paid time off starting at 120 hours per year.
  • 10 paid federal holidays.


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