Customer Success Operations Manager

5 days ago


Roseland, New Jersey, United States CoreWeave Full time
Customer Success Operations Manager

At CoreWeave, we're seeking a highly skilled Customer Success Operations Manager to drive customer success by leading cross-functional collaboration efforts, managing the tech stack, and developing efficient processes to deliver exceptional customer-centric solutions and service.

Key Responsibilities:
  • Lead Program Development: Design, build, and operationalize the Customer Success Operations program from the ground up, defining the vision, setting goals, and ensuring alignment with broader company objectives.
  • Cross-Functional Collaboration: Work closely with teams within Customer Success and collaborate with departments such as Solutions Architects, Engineering, Sales, and Product Management to deliver seamless, customer-centric solutions.
  • Manage Technology Stack: Oversee the selection, implementation, and management of the Customer Success technology stack, ensuring it meets team needs, performs optimally, and integrates smoothly with existing workflows.
  • Process Design and Implementation: Develop and implement processes to improve efficiency and effectiveness within the Customer Success division, leading the rollout of new workflows, training teams, monitoring adoption, and iterating based on feedback.
  • Drive Customer Engagement: Develop strategies for product onboarding, adoption, and retention, focusing on educating customers, overcoming barriers, and enhancing satisfaction and loyalty.
  • Monitor and Improve Performance: Track key performance indicators (KPIs) such as customer satisfaction, churn rate, and customer lifetime value, using these insights to continuously refine strategies and processes.
  • Strategic Leadership: Collaborate with the Senior Director of Customer Success to execute strategic initiatives, providing data-driven insights and staying updated on industry trends to recommend improvements and maintain a competitive edge.
  • Change Management: Lead and manage change initiatives within the Customer Success division to ensure smooth transitions while implementing new processes, tools, or strategies.
Requirements:
  • Customer Success Expertise: Minimum of 2 years in Customer Success, with proven experience in building and scaling operations, developing efficient workflows, and implementing one-to-many (tech-touch) strategies.
  • Bachelor's Degree: In a relevant field such as Business Administration, Customer Relationship Management, or a related area.
  • Technical Expertise: Strong proficiency in selecting, implementing, and managing the Customer Success tech stack, including tools like Pendo, Zendesk, or other CRM and customer engagement platforms.
  • Process Improvement: Experience in designing and leading the implementation of new processes, with a focus on operationalizing them within a team or organization.
  • Data-Driven Decision-Making: Proficient in using advanced data analytics platforms to create dashboards and leverage KPIs for executive reporting, strategic decision-making, and continuous improvement.
  • Training and Development: Experience in developing and delivering training programs to ensure team members are well-versed in new processes, tools, or customer success strategies.
  • Communication and Presentation Skills: Strong written and verbal communication skills, with the ability to clearly convey complex issues to a range of audiences, from team members to senior leadership, through well-crafted presentations and discussions.
What We Offer:
  • Competitive salary range: $105,000-$135,000.
  • Medical, dental, and vision insurance - 100% paid for by the employee.
  • Company-paid Life Insurance.
  • Voluntary supplemental life insurance.
  • Short and long-term disability insurance.
  • Flexible Spending Account.
  • Tuition Reimbursement.
  • Mental Wellness Benefits through Spring Health.
  • Family-Forming support provided by Carrot.
  • Paid Parental Leave.
  • Flexible, full-service childcare support with Kinside.
  • 401(k) with a generous employer match.
  • Flexible PTO.
  • Catered lunch each day in our office and data center locations.
  • A casual work environment.
  • A work culture focused on innovative disruption.


  • Roseland, New Jersey, United States CoreWeave Full time

    Customer Success Operations ManagerAt CoreWeave, we're revolutionizing the AI hyperscaler landscape with our cutting-edge cloud platform. As a Customer Success Operations Manager, you'll play a pivotal role in driving customer success by leading cross-functional collaboration efforts, managing our tech stack, and developing efficient processes to deliver...


  • Roseland, New Jersey, United States CoreWeave Full time

    Customer Success Operations ManagerAt CoreWeave, we're seeking a highly skilled Customer Success Operations Manager to drive customer success by leading cross-functional collaboration efforts, managing the tech stack, and developing efficient processes to deliver exceptional customer-centric solutions and service.Key Responsibilities:Lead Program...


  • Roseland, New Jersey, United States CoreWeave Full time

    Job SummaryCoreWeave is seeking a Senior Manager of Operations Technical Accounting to manage the technical accounting aspects of our data center operations. This includes lease arrangements and long-term purchase commitments, as well as complex items such as embedded derivative elements or variable interest entity accounting.Key ResponsibilitiesEnsure the...


  • Roseland, New Jersey, United States ADP - Automatic Data Processing Full time

    About the RoleADP is seeking a highly motivated and experienced Senior Director of Security Operations to support the Vice President of Converged Security Services in managing and coordinating a diverse range of security functions. The successful candidate will have a converged security background and demonstrated exceptional proficiency in multiple...

  • Accounting Manager

    19 hours ago


    Roseland, New Jersey, United States Brown & Brown Full time

    Accounting Manager Job DescriptionBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. We strive to attract people who are competitive, driven, and disciplined.Act as a business partner to the profit center and local leadership in areas regarding finance, operations,...


  • Roseland, New Jersey, United States DISH Full time

    About the RoleWe are seeking a highly motivated and results-driven Retention Account Executive to join our award-winning Inside Sales & Retention team at DISH. As a key member of our team, you will be responsible for selling DISH and Boost Mobile products and services to new and existing customers, providing exceptional customer service, and building...


  • Roseland, New Jersey, United States DISH Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Retention Specialist to join our team at DISH. As a key member of our Inside Sales & Retention team, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.Key...


  • Roseland, New Jersey, United States DISH Full time

    About the RoleWe are seeking a highly motivated and results-driven Retention Account Executive to join our team at DISH. As a key member of our Inside Sales & Retention team, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.Key...


  • Roseland, New Jersey, United States DISH Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Retention Specialist to join our team at DISH. As a key member of our Inside Sales & Retention team, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.Key...


  • Roseland, New Jersey, United States CoreWeave Full time

    About the RoleCoreWeave is at a pivotal stage of expansion, having experienced remarkable growth in 2023. We are building a talented Revenue Operations team to ensure we maintain this trajectory for 2025 and beyond. As a vital contributor, you will play a key role in elevating our revenue operations to new heights and harmonizing Go-To-Market strategies...


  • Roseland, New Jersey, United States National Guard Employment Network Full time

    Job Title: Retention ExecutiveJoin our team as a Retention Executive and take the first step towards a rewarding career in sales and customer service. As a key member of our Inside Sales & Retention team, you will play a crucial role in influencing existing and future customer decision-making by selling the value of our products and services using a...


  • Roseland, New Jersey, United States InfiniSurg LLC Full time

    Job Title: Registered Nurse OR CirculatorAre you a skilled and compassionate Registered Nurse looking for a challenging and rewarding role in the operating room? Do you have a passion for delivering high-quality patient care and working collaboratively with a dynamic surgical team?About the Role:We are seeking a highly motivated and experienced Registered...


  • Roseland, New Jersey, United States Hire Point Recruiting Full time

    Job OverviewHire Point Recruiting is seeking a highly skilled Surety and Insurance Services Manager to join our team. The successful candidate will be responsible for producing and servicing clients in accordance with agency guidelines, providing high-level service and insurance advice.Key Responsibilities:Develop and maintain strong business relationships...


  • Roseland, New Jersey, United States Hire Point Recruiting Full time

    Job OverviewHire Point Recruiting is seeking a highly skilled Surety and Bonds Manager to join our team. As a key member of our organization, you will be responsible for developing and servicing clients in accordance with agency guidelines, providing high-level service and insurance advice.Key Responsibilities:Develop and manage new business write-ups,...


  • Roseland, New Jersey, United States Hire Point Recruiting Full time

    Job SummaryThe Surety and Bonds Manager will be responsible for developing and servicing clients in accordance with agency guidelines, providing high-level service and insurance advice. This role involves building strong business relationships with clients and carriers, demonstrating integrity in all interactions. The manager will achieve agency objectives...


  • Roseland, New Jersey, United States Hire Point Recruiting Full time

    Surety and Bonds Manager Job DescriptionHire Point Recruiting is seeking a highly skilled Surety and Bonds Manager to join our team. As a key member of our insurance team, you will be responsible for developing and servicing clients in accordance with agency guidelines, providing high-level service and insurance advice.Key Responsibilities:Develop and manage...


  • Roseland, New Jersey, United States Star Leasing Full time

    Job SummaryThe Major Account Sales Executive is a key leadership role that drives the company's efforts to maintain and expand relationships with large, multi-location prospects and customers within an assigned territory.Key ResponsibilitiesLead solution development efforts, including teaching customers and tailoring the sales process to address their...


  • Roseland, New Jersey, United States Universal Yums Full time

    Job Title: Seasonal Warehouse Associate **Job Summary** Universal Yums is seeking a detail-oriented and organized Warehouse Associate to join our Operations team. As a key member of our fulfillment center, you will play a crucial role in ensuring the safe, efficient, and error-free processing of all orders. **Responsibilities** * Fold and quality check...


  • Roseland, New Jersey, United States Universal Yums Full time

    {"h1": "Warehouse Associate Role at Universal Yums", "p": "At Universal Yums, we're on a mission to open minds, one mouth at a time. As a Warehouse Associate, you'll play a crucial role in our Operations department, ensuring the safe, efficient, and error-free fulfillment of all orders. Your responsibilities will include: * Folding and quality checking...

  • Aesthetic Nurse

    3 weeks ago


    Roseland, New Jersey, United States Sono Bello Full time

    About the RoleSono Bello is seeking a skilled and detail-oriented Registered Nurse to join our team in the fast-paced world of aesthetics. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.Key ResponsibilitiesConduct thorough post-operative patient assessments and...