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Retention Specialist

2 months ago

Roseland, New Jersey, United States DISH Full time
About the Role

We are seeking a highly motivated and results-driven Retention Representative to join our team at DISH. As a key member of our Inside Sales & Retention team, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.

Key Responsibilities
  • Sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer's needs and offer the best value
  • Demonstrate resilience and ability to bounce back from challenges while maintaining focus on larger goals
  • Effectively manage time and be open to learning new methods and advancing as a sales contributor
  • Build and maintain customer relationships
  • Document customer information, including demographic and billing details
  • Provide excellent customer service, listen to customers, and ensure their satisfaction
What We Offer

At DISH, we provide our Retention Representatives with the best tools, products, and services on the market to fast-track their careers. Our compensation package includes:

  • $20.50/hour base pay plus uncapped commission
  • Target compensation of $68,000/year, with the potential to earn significantly more based on performance
  • Opportunity to promote two levels within the first year with commensurate title and hourly pay increase
  • Paid training and ongoing development to maximize career potential
  • Medical, dental, and vision insurance benefits
  • Paid time off, 401(k) with company-matched funds, employee stock purchase plan, and tuition reimbursement
  • Complimentary DISH TV programming at home, plus deeply discounted Sling TV and Boost Mobile plans
  • Rewards and Recognition program offering food days, high-value prizes, elaborate trips, and more
Requirements
  • Excellent verbal, written, and interpersonal communication skills
  • High school diploma; college graduates preferred
  • Pre-employment screen, which may include a drug test
  • Must be able to work full-time, on-site in one of our Direct Sales facilities
  • Must have open availability to work provided schedules
  • Have a smartphone or other device with an active network connection