Customer Retention Specialist

3 weeks ago

Roseland, New Jersey, United States National Guard Employment Network Full time
Job Title: Retention Executive

Join our team as a Retention Executive and take the first step towards a rewarding career in sales and customer service. As a key member of our Inside Sales & Retention team, you will play a crucial role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.

Key Responsibilities:
  • Sell DISH and Boost products and services to new and existing customers
  • Assess each customer's needs and offer the best value
  • Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
  • Effectively manage time, open to learning new methods and looking to advance as a sales contributor
  • Build and maintain customer relationships
  • Document customer information including demographic, billing, etc.
  • Provide excellent customer service, listen to the customer and ensure their satisfaction
What's In It for You?

As a Retention Executive, you will enjoy a competitive compensation package, including uncapped commission and a base pay of $20.50/hour. Our top performers make well over six figures annually, and you'll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.

You'll also receive:

  • Paid training and ongoing development to maximize your career potential
  • Medical, dental and vision insurance benefits
  • Paid time off, 401(k) with company-matched funds, employee stock purchase plan and tuition reimbursement
  • Complimentary DISH TV programming at your home, plus deeply discounted Sling TV and Boost Mobile plans
  • Rewards and Recognition program offering food days, high-value prizes, elaborate trips and so much more
Requirements:
  • Excellent verbal, written and interpersonal communication skills
  • High school diploma; college graduates preferred
  • Pre-employment screen, which may include a drug test
  • Must be able to work full-time, on-site in one of our Direct Sales facilities
  • Must have open availability to work provided schedules
  • Have a smartphone or other device with an active network connection

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