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Client Support Specialist
2 months ago
About Us:
Lions Clubs International stands as the foremost service club organization globally, with a commitment to addressing significant humanitarian challenges through the efforts of our 1.4 million members.
Our international association is dedicated to supporting every Lion and club, with over 300 staff members focused on enhancing the tools and technology that empower our members' service initiatives. When compassionate individuals unite to improve their communities, it creates a profound impact for all involved.
Position Summary:
We are seeking a Member Support Representative who will play a crucial role in facilitating service empowerment.
Key Responsibilities:
- Deliver exceptional customer service to Lions members through various communication channels, including chat, email, and telephone.
- Address inquiries and resolve issues related to Lions-facing platforms such as MyLion mobile, Real-time Reports, MyLCI, and more.
- Conduct troubleshooting and provide informed recommendations regarding software usage, club administration, and supply orders.
- Guide users through the e-Store processes for ordering and returning merchandise.
- Offer step-by-step technical support for our software solutions.
- Supply resources and information to Lions members actively engaged in service.
- Maintain accurate documentation of interactions using ticketing software.
- Create and update manuals, user guides, and FAQ documents to assist Lions members.
- Handle inquiries related to programs managed by the Member Service Center.
- Exhibit skills in conflict resolution, negotiation, and de-escalation.
Qualifications:
- High School diploma or equivalent required.
- At least one year of experience in a customer service capacity.
- Preferred experience in technical customer service for one to two years.
- Ability to manage a high volume of work while meeting deadlines.
- Proven aptitude for troubleshooting issues related to browsers and mobile software.
Why Work With Us:
Lions Clubs International offers a comprehensive benefits package designed to support you and your family, including:
- Three weeks of paid time off.
- Flexible and hybrid work arrangements.
- Comprehensive medical, dental, vision, and life insurance options.
- Flexible spending accounts for medical and dependent care.
- 401K plan with employer matching.
- Reimbursable training opportunities.
- Casual dress code.
We prioritize diversity, equity, and inclusion, recognizing that varied perspectives enhance our work and drive innovative solutions to complex challenges.
Lions Clubs International is an Equal Opportunity Employer.
