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Customer Service Engineer

1 month ago

Savannah, Georgia, United States IT Concepts Full time
Job Summary

We are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients across the United States.

The ideal candidate will have a strong background in system administration, troubleshooting, and problem-solving. You will be responsible for responding to customer requests, diagnosing issues, and implementing corrective actions to ensure optimal system performance.

This is a fantastic opportunity to join a dynamic and growing company that values innovation, teamwork, and customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote access
  • Diagnose and troubleshoot technical issues with computer systems and equipment
  • Implement corrective actions to resolve customer issues
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
Requirements
  • Bachelor's degree in computer science, electronics engineering, or related field
  • 2+ years of experience in system administration and technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of Microsoft Office applications and system administration in a Windows environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance