Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and promoting our products and services.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Document customer interactions and update customer records
- Collaborate with internal teams to resolve customer issues
Requirements:
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
- Ability to work a variety of shifts, including evenings and weekends
What We Offer:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Flexible scheduling and work-life balance
- Comprehensive training program
- Recognition and rewards for outstanding performance
About MCI:
MCI is a leading provider of business process outsourcing services, and we are committed to delivering exceptional customer experiences. We offer a dynamic and supportive work environment, and we are proud to be an equal opportunities employer.
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