Customer Service Leader

5 days ago


Savannah, Georgia, United States Food Lion Full time
Job Summary:

As a Customer Service Leader at Food Lion, you will play a vital role in providing exceptional customer service to our valued customers. Your primary responsibility will be to assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities:

  • Ensure that customers receive fast, easy, flexible, and friendly service while achieving Food Lion customer service standards.
  • Assist in maintaining a neat and clean presentation of the work station and front end area of the store.
  • Perform the tasks of sales associate and customer lead as needed to ensure service standards are maintained.
  • Report any register malfunctions to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure that the MVP savings center KIOSK is filled with paper and properly working.
  • Perform all other duties as assigned.

Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


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