Customer Service Representative

3 weeks ago

Savannah, Georgia, United States MCI Military Recruitment Full time
Customer Service Representative Job Description

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Document customer interactions and update customer records
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of software applications
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Flexible scheduling
  • Fun and dynamic work environment

About Us: MCI is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences. We are committed to providing our employees with a positive and supportive work environment, and we are seeking individuals who share our values and are passionate about delivering exceptional customer service.

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