Tenant Coordinator
4 weeks ago
Ascend Talent Solutions is seeking a highly organized and detail-oriented Tenant Coordinator to support our property management team. The ideal candidate will have excellent customer service skills, strong communication abilities, and a proactive attitude.
Key Responsibilities:- Provide administrative support to the Director, Operations and Chief Engineer, as well as tenants as needed.
- Act as the primary point of contact for tenant service requests and ensure timely resolution.
- Enter tenant service requests into the work order system and maintain accurate records.
- Verify and ensure compliance with Certificate of Insurance (COI) requirements for tenants and contractors.
- Maintain the cleanliness and organization of the reception, lobby, and work areas.
- Assist with management audits and prepare files and records for review.
- Prepare and send mail and packages, as well as manage internal and external correspondence.
- Create, maintain, review, and purge files in accordance with company record retention policies.
- Update and file documents for vendors and customers, ensuring contract and lease administration files are accurate and up-to-date.
- Maintain and update employee, client, and customer contact databases.
- Organize departmental meetings and travel arrangements.
- Enforce compliance with insurance requirements and document potential liability incidents.
- Manage the new tenant welcome and orientation program.
- Revised and distribute updated property manuals, including the Tenant Handbook, Team Handbook, and other relevant documents.
- Perform ad hoc administrative tasks and process accounts receivable.
- Obtain completed W-9 forms from vendors and initiate cost reduction programs.
- Negotiate office equipment leases and maintenance agreements within budget guidelines.
- Coordinate timely repair and maintenance of office equipment.
- Track budget line items and resolve negative variances.
- Prepare manual adjustment forms for tenant service requests and ensure accurate processing.
- Ensure engineers take monthly readings from electric meters for tenants with supplemental units.
- Enter data on tracking spreadsheets, calculate charges, and bill tenants accordingly.
- 2+ years of Coordinator experience, with commercial real estate experience a plus.
- Highly proficient in Microsoft Word, Excel, and Outlook.
- Professional, reliable, flexible, and positive attitude.
- Excellent attention to detail, strong customer service skills, and ability to prioritize tasks.
- Ability to communicate effectively in written and verbal forms.
- Proactive attitude and willingness to take on additional responsibilities.
- Interest in real estate.
- Bachelor's degree and similar work experience.
- PTO, PST, Medical, Dental, and Vision.
- $50,000 - $55,000 Yearly.
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