Housing Coordinator

1 month ago

Los Angeles, California, United States Brilliant Corners Full time
Job Title: Housing Coordinator

Brilliant Corners is seeking a skilled Housing Coordinator to join our team. As a Housing Coordinator, you will play a critical role in providing direct services to formerly homeless individuals throughout Los Angeles County.

Job Summary:

The Housing Coordinator will assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable. They will also coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.

Responsibilities:
  • Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable.
  • Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.
  • Liaise between program participants and case management services.
  • Work with the Housing Acquisitions team to assist with housing placements and assignments.
  • Ensure program participants' well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
  • Respond to housing and tenant-related emergencies during normal business and after hours.
  • Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
  • Educate community members about the housing needs of identified program participants and the importance of supportive housing.
  • Submit and follow up on tenant maintenance requests.
  • Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times.
  • Update multiple data systems with appropriate participant information.
  • Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them.
  • Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
  • Other duties as assigned by the Program Supervisor or Program Manager.
Requirements:
  • One year of work experience in non-profit human services.
  • Experience with homeless, veterans, and/or people with health conditions or impairments a plus.
  • Knowledge of different housing models - such as permanent supportive housing or rapid rehousing - or the public housing agency (PHA) system a plus.
Knowledge, Skills, and Abilities:
  • Candidates must be bilingual in English and Spanish.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Willingness to travel all over Los Angeles county and make regular in-person visits in the community.
  • Possession of a valid California driver's license, a clean driving record, and automobile insurance.
  • Access to reliable transportation.
  • Basic computer knowledge, MS Word and Excel required; PowerPoint preferred.
  • Flexibility is required regarding scheduling and prioritizing tasks.
  • Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment.
Core Competencies:
  • Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
  • Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
  • Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Organizational Values:
  • Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity and experience.
  • Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration and human connection.
  • Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Brilliant Corners is an equal opportunity employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

We offer a comprehensive benefits package, including health care, retirement plan, life insurance, paid time off, family leave, short-term and long-term disability, training and development, wellness resources, and hybrid work arrangements.

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