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Guest Services Representative

2 months ago

Columbus, Ohio, United States Innvite Hospitality Full time
Job Overview

We are seeking a dedicated Front Desk Agent to join our team at Innvite Hospitality. This role is essential in providing exceptional service to our guests and ensuring smooth operations at the front desk.

Key Responsibilities:
  • Guest Services: Manage guest check-in and check-out processes efficiently.
  • System Operations: Utilize Property Management System (PMS) for reservations and guest information.
  • Financial Transactions: Handle cash and credit card transactions with accuracy.
  • Communication: Operate the switchboard and maintain professional telephone etiquette.
  • Safety Procedures: Adhere to front office emergency and security protocols.
  • Administrative Support: Assist with various administrative tasks as directed by management.
  • Front Desk Maintenance: Ensure the front desk area and lobby are clean and organized.
  • Breakfast Services: Set up and maintain the breakfast bar, ensuring cleanliness and replenishment.
  • Group Management: Take group reservations and manage group blocks effectively.
  • Sales Support: Engage with guests to promote room sales and respond to inquiries.
Essential Skills:
  • Fluent in verbal and written English; Spanish is a plus.
  • Basic mathematical skills and handwriting proficiency.
  • Proficient in computer operations and typing.
  • Strong interpersonal skills with a hospitable demeanor.
  • Ability to work independently and manage multiple tasks.
  • Night audit and basic accounting knowledge is beneficial.
Physical Requirements:
  • Ability to bend, twist, and reach.
  • Capability to stand for extended periods and walk frequently.
  • Normal balance and the ability to crouch or kneel.
  • Good auditory skills to comprehend emergency information.
  • Legal normal vision with or without accommodation.

Transportation to and from the hotel is the responsibility of the employee. This job description may be modified as necessary to meet the needs of the hotel.

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