Guest Service Representative
1 week ago
We are seeking a highly skilled Guest Service Agent to join our team at Le Meridien Columbus, The Joseph. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
- Follow all cash handling and credit policies, and be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups, closed-out and restricted dates, and obtain necessary information when taking room reservations.
- Use proper two-way radio etiquette and fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- High School diploma or equivalent is required.
- Computer experience is required, and customer service experience is preferred.
As a Guest Service Agent at Le Meridien Columbus, The Joseph, you will have the opportunity to work with a dynamic team, provide exceptional service to our guests, and grow your career in the hospitality industry.
We are committed to providing a safe and inclusive work environment, and we offer competitive compensation and benefits packages to our employees.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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