Guest Services Representative

2 months ago


Columbus, Ohio, United States Shaner Hotel Group Full time
Job Overview
  • Availability for a flexible work schedule, including weekends, holidays, and various shifts.
  • Address guest concerns to ensure satisfaction.
  • Manage all check-in and check-out processes in accordance with hotel standards.
  • Follow payment, cash handling, and credit protocols.
  • Prepare, print, and distribute daily reports to relevant departments.
  • Resolve any discrepancies in the room status report with the housekeeping team.
  • Perform additional tasks as required.
Key Responsibilities
Deliver exceptional guest services by efficiently managing the check-in and check-out of hotel patrons; process all financial transactions in line with hotel policies; provide information and assistance to guests and visitors in a courteous and professional manner.

Qualifications
  • High school diploma or equivalent.
  • At least one year of experience in customer service; prior experience in the hotel industry is preferred.
  • Ability to effectively communicate with guests, management, and colleagues.
  • Proficiency in computer systems is advantageous.
  • Bilingual in English and Spanish is a plus.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality owner-operator and management firm, recognized for its excellence in the industry. Our extensive portfolio includes over 65 properties across various service levels, offering more than 7,500 rooms in multiple states and countries. We collaborate with top hospitality brands and provide comprehensive services for investors and hotel owners, including development, design, construction, e-commerce, and revenue management. To learn more, please visit our website.

About Our Team

Shaner Hotels presents a remarkable opportunity at our Upper Arlington TownePlace Suites, a 119-room property conveniently located near a major university. Our guests enjoy easy access to the vibrant offerings of the surrounding area, and you could play a vital role in enhancing their experience.

  • Columbus, Ohio, United States Cameron Mitchell Restaurants Full time

    Guest Services Job DescriptionJob Summary:We are seeking a highly skilled Guest Services professional to join our team at Cameron Mitchell Restaurants. As a Guest Services Representative, you will be responsible for creating a positive first impression and ensuring that our guests have an exceptional dining experience.Key Responsibilities:Exemplify genuine...


  • Columbus, Ohio, United States Twin Tier Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Twin Tier Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Room...


  • Columbus, Ohio, United States Tharaldson Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Tharaldson Hospitality. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRegister and assign rooms to guests in a timely and efficient...


  • Columbus, Ohio, United States Le Meridien Columbus Full time

    Job Title: Guest Service AgentLe Meridien Columbus is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous service to guests during check-in,...


  • Columbus, Ohio, United States Le Meridien Columbus Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Le Meridien Columbus, The Joseph. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide attentive and courteous service to guests during...


  • Columbus, Ohio, United States Highgate Hotels Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Le Meridien Columbus, The Joseph. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous service to guests during...


  • Columbus, Ohio, United States Highgate Hotels Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Le Meridien Columbus, The Joseph. As a key member of our Front Office Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Provide...


  • Columbus, Ohio, United States Le Meridien Columbus, The Joseph Full time

    Job Title: Guest Service AgentJoin the Le Meridien Columbus, The Joseph team as a Guest Service Agent and provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and memorable experience for our guests.Responsibilities:Provide attentive and courteous service to guests during check-in,...


  • Columbus, Ohio, United States Shaner Hotel Group Full time

    Position OverviewThe Front Desk Agent plays a vital role in ensuring a seamless guest experience at our establishment. This position requires a commitment to providing exceptional service while managing various front desk operations.Key ResponsibilitiesMaintain availability for a flexible work schedule, which includes weekends, holidays, and varying...


  • Columbus, Ohio, United States Twin Tier Hospitality Full time

    Job Title: Guest Service AgentJoin our team as a Guest Service Agent at Double Tree by Hilton Worthington - Columbus, OH. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Handle guest registration and room assignments,...


  • Columbus, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Address guest concerns to ensure a high level of satisfaction.Manage all check-in and check-out processes in accordance with established hotel standards.Follow payment, cash handling, and credit policies and procedures.Prepare, print, and distribute daily...


  • Columbus, Ohio, United States Highgate Hotels Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Le Meridien Columbus, The Joseph. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Provide attentive and...


  • Columbus, Ohio, United States Three Creeks Kitchen + Cocktails Full time

    {"title": "Host and Hospitality Specialist", "subtitle": "Create Memorable Guest Experiences", "content": "At Three Creeks Kitchen + Cocktails, we're seeking a skilled Host and Hospitality Specialist to join our team. As a key member of our front-of-house staff, you'll be responsible for creating a warm and welcoming atmosphere for our guests.Your primary...


  • Columbus, Ohio, United States Three Creeks Kitchen + Cocktails Full time

    About Three Creeks Kitchen + CocktailsWe are a new local management-owned Casual Fine Dining restaurant, serving Chef-Inspired Local Favorites in the glass and on the plate. Our mission is to create an exceptional dining experience for our guests, and we're looking for a talented Host to join our team.Job SummaryAs a Host, you will be the first point of...


  • Columbus, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAs a vital member of our hospitality team, you will play a key role in ensuring a seamless experience for our guests. Your responsibilities will encompass managing check-in and check-out processes, handling guest inquiries, and maintaining high standards of service.Key ResponsibilitiesMaintain a flexible work schedule, including availability on...


  • Columbus, Ohio, United States Hilton Garden Inn Franklin Cool Springs Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Hilton Garden Inn Franklin Cool Springs. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...


  • Columbus, Ohio, United States Parking Management Services Full time

    Job SummaryPMC is seeking a skilled Valet Guest Service Manager to lead our valet team and deliver exceptional guest experiences. As a key member of our hospitality operations, you will oversee the day-to-day operations of our valet service, ensuring smooth and efficient operations. Your leadership skills and attention to detail will be essential in...


  • Columbus, Ohio, United States Buffalo Lodging Associates Full time

    Front Desk Agent OpportunityWe are seeking a skilled Front Desk Agent to join our team at Holiday Inn Express & Suites -Columbus Airport East. As a Front Desk Agent, you will be the face of the hotel, providing exceptional service to all guests.Responsibilities:Greet guests and complete the check-in/check-out procedure through the Property management...


  • Columbus, Ohio, United States Buffalo Lodging Associates Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Buffalo Lodging Associates. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key Responsibilities:Greet and check-in...


  • Columbus, Ohio, United States Hollywood Casino at Columbus Full time

    WE'RE CHANGING ENTERTAINMENT. We're always looking for talented individuals who believe in having fun. At Hollywood Casino at Columbus, you'll be part of an exciting industry where the days and nights are fast-paced. You'll work with a diverse team of co-workers driven by their enthusiasm for helping people find and have more fun. We care about your career...