Surgery Department Coordinator

2 weeks ago


Denver, Colorado, United States VCA Animal Hospitals Full time

Surgery Department Coordinator Job Description

At VCA Animal Hospitals, we're seeking a highly skilled and compassionate Surgery Department Coordinator to join our team. As the face of our hospital, you'll be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients and their pets.

Key Responsibilities:

* Collaborate with the Client Service Manager and Surgery Department to meet scheduling needs and goals
* Provide customer service functions, including greeting visitors, answering telephones, and assisting during surgery drop-offs
* Manage the Surgery Schedule, including appointments, consults, rechecks, and surgeries
* Place outbound calls for follow-ups and reach out to prospective clients
* Present and explain fees, including processing payments, and create and present estimates for diagnostics and surgeries
* Recommend, select, and obtain products and services, including prescriptions
* Answer questions regarding products and services, including educating clients on emergency and specialty pet care
* Manage medical records, charts, reports, correspondence, appointment, and surgery logs
* Manage and monitor the surgery service email and facilitate responses
* Help with daily updates for inpatients, including financial updates and revising estimates to reflect treatment plans
* Manage and update estimate(s) binder as needed
* Consult with the surgeon at the end of each day to round on call backs
* Fill in as a CSR or Specialty Coordinator at the front desk when needed

Requirements:

* Pre-veterinary student or someone looking to gain veterinary medicine knowledge
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive information

We offer a competitive compensation package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more. If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply.



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