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Department Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Department Coordinator to join our team at D.H. Pace Company, Inc. As a key member of our operations team, you will be responsible for coordinating field employees, ensuring customer satisfaction, and providing exceptional customer service.
Key Responsibilities- Scheduling and Coordination
- Schedule technicians to customer job sites and collect, finalize, and submit job details for processing
- Ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing, and voided tickets
- Reporting and Analysis
- Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments
- Customer Service and Support
- Assist with billing paperwork and meet customer billing document requirements
- Create and maintain service tickets to ensure service dates are met
- Work with the estimating team to provide service quotes when required
- Provide assistance to field technicians with technical/mechanical troubleshooting/problem solving
- Provide accurate work orders and picking lists to the warehouse for inventory pulling
- Other Responsibilities
- Perform other duties as assigned by management
- Experience and Skills
- Experience using Microsoft Office Suite is a plus but not required
- Experience in the door industry is a plus but not required
- Experience in a dispatch or other high-volume administration field is a plus but not required
- Personal Qualities
- Excellent communication skills and a focus on customer service
- Good time management skills, be organized, and have the ability to multi-task
- Represent the company in a professional manner
D.H. Pace Company, Inc. is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We offer a competitive compensation package, including medical, dental, and vision options, paid time off, paid holidays, and a 401(k) retirement plan. We are committed to providing a positive and supportive work environment for our employees.