Retail Store Manager

4 weeks ago


San Jose, California, United States Charlotte Tilbury Full time
Job Title: Retail Counter Manager

At Charlotte Tilbury, we're seeking a highly skilled and motivated Retail Counter Manager to join our team. As a key member of our retail operations, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of store standards.

Main Responsibilities:
  • Lead by Example: Demonstrate the 5 P's - Professional, Proactive, Passionate, Prescriptive, and Potential - and embody the Charlotte Tilbury brand values.
  • Drive Sales Growth: Maximize top-line sales potential, achieve optimal financial results, and ensure superior service to our customers.
  • Anticipate and Execute: Anticipate customer needs, execute sales, events, merchandising, operations, training, and employee development with excellence.
  • Manage Customer Queries: Use sound judgment to manage customer queries and achieve positive outcomes.
  • Build Partnerships: Collaborate with the Account Executive and Area Trainer to ensure continuous training and development of the team.
  • Proactively Anticipate Staffing Needs: Source and select talent to deliver business objectives and maintain a bench for freelance and permanent staff.
  • Analyze Business Performance: Proactively plan strategy within day-to-day business and events to drive sales and growth.
  • Lead by Example: Promote the Tilbury Touch to the team and customers, and maintain an atmosphere of open and positive communication.
  • Recognize and Celebrate Great Performance: Recognize and celebrate great performance and maintain excellent counter hygiene standards.

Requirements: To be successful in this role, you will need to have excellent communication and leadership skills, a strong understanding of the retail industry, and the ability to work in a fast-paced environment. You will also need to be a team player, with a passion for delivering exceptional customer service and driving sales growth.

What We Offer: As a Retail Counter Manager at Charlotte Tilbury, you will have the opportunity to work with a dynamic and innovative brand, develop your skills and knowledge, and be part of a collaborative and supportive team.



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