Store Manager

4 weeks ago


San Jose, California, United States Sézane Full time
About Sézane

Sézane is a French fashion brand that has been revolutionizing the online fashion industry since its inception. As a pioneer in the field, we are committed to innovation, creativity, and exceptional customer service.

Job Description

We are seeking a highly motivated and experienced Store Manager to join our team in North America. As a key member of our retail team, you will be responsible for driving business performance, managing store operations, and ensuring exceptional customer experiences.

Key Responsibilities
  • Represent the Sézane brand by interacting with clients in their shopping experience, maintaining a high level of customer service, product knowledge, and basic operational procedures.
  • Manage, train, and motivate shop teams, including assisting with hiring and recruitment processes.
  • Oversee all operational aspects of the store, including retail excellence, visual merchandising, process optimization, inventory logistics, and more.
  • Be accountable for store budgets and financial targets, identifying and seizing opportunities for growth.
Driving Business Performance
  • Monitor performance to propose commercial action plans to maximize sales and minimize costs.
  • Monitor operational expenses and be responsible for supply management.
  • Develop open relationships and collaborate transversally with the Paris HQ team.
Operations
  • Follow up on retail excellence programs.
  • Liaise with internal and external partners to solve issues related to deliveries, stock, IT, maintenance, and security.
  • Ensure quality of internal control and inventory management, including inventory, cash management, and internal procedures.
  • Plan and execute store events, off-site activations, and partnerships.
Team Management
  • Coach staff and motivate teams to achieve the best customer service and financial growth.
  • Conduct full appraisals with direct reports and clear objectives to the retail team.
  • Participate in recruitment, store organization, team development, and general HR needs.
Clienteling
  • Ensure a strong client mindset within the team and an obsession for client satisfaction.
  • Develop a deep understanding of the client base and support local initiatives to grow and increase loyalty of local clients.
Requirements

We are looking for a motivated, proactive, and positive individual with strong managerial skills and business sense. Experience in a luxury or fast-paced retail environment is preferred. Excellent communication and team management skills are essential. French speaking is a plus.

Job Type: Full-time

Benefits

Salary range: $85,000 - $100,000 per year, based on experience.



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