Store Manager
22 hours ago
Sézane is a French fashion brand that has been revolutionizing the online fashion industry since its inception. As a pioneer in the field, we are committed to innovation, creativity, and exceptional customer service.
Job DescriptionWe are seeking a highly motivated and experienced Store Manager to join our team in North America. As a key member of our retail team, you will be responsible for driving business performance, managing store operations, and ensuring exceptional customer experiences.
Key Responsibilities- Represent the Sézane brand by interacting with clients in their shopping experience, maintaining a high level of customer service, product knowledge, and basic operational procedures.
- Manage, train, and motivate shop teams, including assisting with hiring and recruitment processes.
- Oversee all operational aspects of the store, including retail excellence, visual merchandising, process optimization, inventory logistics, and more.
- Be accountable for store budgets and financial targets, identifying and seizing opportunities for growth.
- Monitor performance to propose commercial action plans to maximize sales and minimize costs.
- Monitor operational expenses and be responsible for supply management.
- Develop open relationships and collaborate transversally with the Paris HQ team.
- Follow up on retail excellence programs.
- Liaise with internal and external partners to solve issues related to deliveries, stock, IT, maintenance, and security.
- Ensure quality of internal control and inventory management, including inventory, cash management, and internal procedures.
- Plan and execute store events, off-site activations, and partnerships.
- Coach staff and motivate teams to achieve the best customer service and financial growth.
- Conduct full appraisals with direct reports and clear objectives to the retail team.
- Participate in recruitment, store organization, team development, and general HR needs.
- Ensure a strong client mindset within the team and an obsession for client satisfaction.
- Develop a deep understanding of the client base and support local initiatives to grow and increase loyalty of local clients.
We are looking for a motivated, proactive, and positive individual with strong managerial skills and business sense. Experience in a luxury or fast-paced retail environment is preferred. Excellent communication and team management skills are essential. French speaking is a plus.
Job Type: Full-time
Benefits
Salary range: $85,000 - $100,000 per year, based on experience.
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