Customer Service Representative

1 month ago


GondrecourtleChâteau, Grand Est, United States BBA Aviation Plc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Signature Aviation. As a key member of our Fixed Base Operator (FBO) team, you will be responsible for providing exceptional customer service to our aviation clients, ensuring their needs are met and exceeded.

Key Responsibilities

• Provide world-class customer service to our aviation clients, responding to their inquiries and resolving issues in a timely and professional manner.
• Collaborate with our team to ensure seamless communication and coordination of customer requests and services.
• Develop and maintain a thorough knowledge of our FBO services and facilities, as well as local aviation regulations and procedures.
• Assist with the coordination of customer events and activities, such as ground transportation and catering arrangements.
• Maintain accurate records of customer interactions and services provided.
• Participate in ongoing training and development to enhance your skills and knowledge in customer service and aviation operations.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be highly organized and able to prioritize multiple tasks and responsibilities.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
• Minimum of 18 years of age; valid state license required where applicable.
• Ability to pass background checks, drug tests, and receive and maintain issuance of an airport security badge.
• Strong verbal and written communication skills; ability to work effectively in a team environment.
• Ability to work flexible schedules, including nights, weekends, and holidays as scheduled.
• Ability to lift light to moderately heavy items and work in a fast-paced environment.

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