Assembly/Customer Service Coordinator
4 weeks ago
Assembly/Customer Service Representative
Job Summary:
Axalta is seeking an Assembly/Customer Service Representative to join our team at our facility in Roseville, MN. As a key member of our team, you will be responsible for supervising and coordinating product quality processes with a focus on customer service and inventory management.
Key Responsibilities:
• Provide exceptional customer support via telephone and occasional on-site visits.
• Record all customer interactions and communication in SalesForce.
• Process repair orders, invoices, and requests, ensuring timely approval when necessary.
• Follow up with customers and vendors on unresolved issues and outstanding loaner equipment/returns.
• Prepare and ship customer orders and repair orders within agreed deadlines.
• Perform hardware repair and refurbishment on all products distributed, returning defective parts to vendors under warranty.
• Responsible for purchasing parts and supplies, maintaining adequate inventory of resale and spare parts.
• Maintain X-Pert drawings, parts/material spreadsheets, and lid/can library.
• Assist X-Pert Engineers and Programmers on product development, testing, and troubleshooting as needed.
• Perform miscellaneous duties as directed.
Requirements:
• High School Diploma or equivalent required.
• Prefer formal training in computers from vocational school or college.
• 1-2 years of experience in computer support with telephone support preferred.
• Ability to troubleshoot and perform basic PC hardware maintenance.
• Knowledge of various personal computers, software packages, and related hardware/software.
• Strong interpersonal and communication skills.
Physical Requirements:
• Ability to exert up to 70 pounds of force to lift and move materials.
• Ability to stoop, crouch, reach, lift, walk, and grasp to move materials.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, serving four end markets across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint enables us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and take pride in working with customers to optimize their businesses and achieve their goals.
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