Technical Service Agent

3 weeks ago


Dallas, Texas, United States MCI Careers Full time
Job Overview

We are a leading Business Process Outsourcing (BPO) company seeking a Technical Service Agent to join our team. This role requires strong technical skills and excellent communication abilities to provide top-notch support to our clients.

About the Job

The Technical Service Agent will be responsible for resolving technical issues, answering customer inquiries, and providing product information to clients. The ideal candidate will have a solid understanding of computer hardware and software, as well as excellent problem-solving skills.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Analyze and resolve complex technical issues in a timely manner
  • Collaborate with internal teams to improve technical documentation and procedures
  • Document customer interactions and feedback to improve processes and procedures
Requirements:
  • Bachelor's degree in a related field (e.g., computer science, engineering)
  • Minimum 1 year of technical support experience in a contact center or similar environment
  • Strong technical skills, including knowledge of computer hardware and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • A competitive salary range: $13.10 - $17.10 per hour
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment with a diverse team

At MCI Careers, we are committed to providing exceptional service to our clients. If you're a technical expert with excellent communication skills, please submit your application.



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