Support Services Coordinator

2 months ago


Houston, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:

The Texas Department of Aging & Disability Services is seeking a highly skilled and detail-oriented Administrative Assistant II to provide administrative and clerical support to the Regional Office and its professional personnel. The ideal candidate will possess excellent communication and organizational skills, with the ability to prioritize tasks and maintain confidentiality.

Key Responsibilities:
  • Provide administrative support to the Program Manager and survey staff, including drafting, editing, and distributing reports as needed.
  • Facilitate complex technical correspondence using Microsoft Windows, Access, Excel, PowerPoint, and Medicaid CARE System.
  • Arrange travel for assigned personnel and prepare employee reimbursement documents.
  • Maintain discrete files and cross-train staff as necessary.
  • Assist with answering and routing phone calls, taking messages, and greeting visitors.
  • Check and forward postal mail daily and obtain signature approvals on documents.
  • Provide technical assistance and serve as an office liaison with other departments.
Essential Job Functions:
  • Attend work on a regular and predictable schedule and perform other duties as assigned.
  • Complete, compile, and enter information into databases, de-identify reports, and QA reports as directed by the Program Manager.
  • Answer or check the main phone line and coordinate travel arrangements and travel reimbursement.
  • Maintain databases and tracking systems and coordinate open-record requests with legal staff and other units.
  • Support the unit by coordinating work orders, ordering supplies, and providing records and information to other units or departments.
  • Coordinate activities and compile information related to provider enrollment and other conferences.
Requirements:
  • Experience in performing complex clerical and/or administrative support duties with a high level of attention to detail.
  • Experience in word processing and operation of personal computers.
  • Experience with spreadsheets and databases.
  • Ability to communicate clearly and provide technical assistance or direct inquiries as necessary.
  • Experience developing and maintaining document tracking and filing systems.
  • Ability to prioritize workload to promote quality and efficiency of service delivery.
  • Self-motivated and flexible to priority changes and frequent edits of documents and special projects.
  • Ability to work cooperatively with others on projects or documents.


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