Product Support Specialist

3 weeks ago

Hauppauge, New York, United States Cenergy International Full time
Job Description

At Cenergy International, we are seeking a highly skilled Product Support Coordinator to join our team. As a Product Support Coordinator, you will be responsible for performing a variety of product support duties of moderate scope and complexity while following and assisting in the development of procedures and processes in one or more of the following functions: raw stock, parts identification, shipping, receiving, stockroom, clean operations, etc.

Key Responsibilities:
  • Receive incoming raw stock and verify material against documentation for identification and accuracy of quantity.
  • Load and unload trucks and move raw material to the proper location.
  • Identify and code raw material and operate saw to cut stock to dimensional specifications.
  • Perform minor repair of equipment.
  • Report critical shortages and/or problems to appropriate organizations.
  • Issue jobs per schedule and update shop floor, MRP and other systems.
  • Identify parts using the proper identification methods and equipment indicated by the traveler and/or blueprint.
  • Lay out exact dimensions and locations on the parts for identification markings.
  • Prepare parts and/or materials to assure safe handling for shipment including the completion of the necessary paperwork and shipping records.
  • Prepare packaging per specifications for shipment including computer input for necessary labels, forms and shipping records.
  • Interpret shipping instructions as referenced on company documents or customer specifications or standards related to preservation and packing.
  • Prepare stencils and mark shipments in a legible manner.
  • Prepare air bills, bills of lading and sales order forms for the carrier and company records.
  • Contact carriers for dispatching shipments, establishing rates or tracing follow-up information.
  • Receive shipments at receiving dock and forward materials to the appropriate team.
  • Weigh or count incoming/outbound parts or materials.
  • Perform data input to update system records and verify all documents for completeness and accuracy.
  • Receive material, check and identify parts by type or part number.
  • Prepare parts for storage and place stock in proper location as directed.
  • Select parts from stock to fill orders according to parts lists.
  • Perform cycle inventory count.
  • Maintain, update and access necessary records utilizing a computer.
  • Using various cleaning and degreasing methods, clean and remove oil and contamination from parts and equipment according to proper procedures and specifications.
  • Assist in maintaining cleaning solutions in the equipment.
  • Oil parts to prevent rust and corrosion.
  • Observe all safety rules and regulations and maintain work area in a neat and orderly condition.
Requirements:
  • High School Diploma or Equivalent
  • Two years related product support experience or demonstrated ability to perform described position responsibilities.
  • May be required to operate moving equipment and saw equipment and meet OSHA safety qualifications.
  • May require forklift operator certificate.
  • Good knowledge of computer terminal operations.
  • Must demonstrate manual dexterity.
  • Ability to perform basic mathematical calculations.
  • Ability to read and understand related forms and specifications.
  • May be required to lift up to 50 pounds.
  • Must demonstrate effective verbal, written and interpersonal communication skills.
  • Ability to work effectively with others and be a participative team player.
  • Must have a valid driver's license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.

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