Education Support Specialist

3 weeks ago


Hauppauge, New York, United States Custom Computer Specialists Full time

Education Support Specialist

We are seeking a highly motivated and customer-focused Education Support Specialist to join our Application Services team at Custom Computer Specialists. As an Education Support Specialist, you will play a critical role in delivering high-quality service and customer support to our Infinite Campus clients.

Key Responsibilities:

  • Provide first-level customer support via phone and web support
  • Rapidly resolve client issues and deliver superior customer satisfaction
  • Verify support contact credentials and account service level agreements
  • Document all support incidents and customer requests in the tracking system

Requirements:

  • BA/BS degree or equivalent work experience
  • Previous experience in a support center or customer service organization
  • Work experience with K-12 education
  • Experience with Infinite Campus student information system a plus

What We Offer:

  • Competitive salaries
  • Comprehensive benefits including medical and dental plans, company-paid vision and short and long-term disability plans, flexible spending programs, 401K with employer match, tuition reimbursement, and more

About Us:

Custom Computer Specialists is a leading technology consultant on Long Island, celebrating over 45 years in business. We provide network integration, support services, products, solutions, and applications services to our valued clients in the northeast. Our focus is on making technology easy and helping our clients use it effectively.



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