Retail Sales Support Specialist

2 weeks ago

Hauppauge, New York, United States Altice USA Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Support Specialist to join our team at Optimum. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through effective sales and service strategies.

As a Retail Sales Support Specialist, you will be the face of our brand, working closely with customers to understand their needs and preferences, and providing personalized solutions to meet their expectations. You will also be responsible for maintaining accurate inventory, ensuring a clean and organized store environment, and providing excellent customer service through various channels, including in-store, phone, and online.

Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Build strong relationships with customers, understanding their needs and preferences, and providing personalized solutions to meet their expectations.
  • Maintain accurate inventory, ensuring a clean and organized store environment, and performing tasks such as receiving and stocking merchandise, and conducting cycle counts.
  • Provide sales and service support to customers, including assisting with equipment returns and swaps, and performing non-sales customer service transactions.
  • Support the onboarding of new customers, providing education and training on our products and services, and assisting with account setup and data transfer.
  • Assist with inventory and merchandising responsibilities, including checking and inspecting the back of the store, and assisting with receiving and stocking merchandise.
  • Participate in sales and service initiatives, including promoting products and services, and driving sales growth through effective sales and service strategies.
Qualifications
  • High school diploma or equivalent required.
  • Minimum one year of work experience in a retail or sales environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Knowledge of Microsoft Word, Excel, and Outlook, with the ability to learn and adapt to new software and systems.
  • Ability to lift up to 25 pounds, and stand for long periods of time, with frequent movement and bending.

At Optimum, we are committed to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Altice USA is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are an affirmative action employer.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $27,720.00-$45,540.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $39,520.00/hour. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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