IT Support Specialist

4 days ago


New Haven, Connecticut, United States Infinity Consulting Solutions Full time
Job Title: IT Support Analyst

We are seeking a highly skilled IT Support Analyst to join our team at Infinity Consulting Solutions. As an IT Support Analyst, you will be responsible for providing technical support and assistance to our clients in a timely and professional manner.

Key Responsibilities:
  • Manage and maintain client department's desktop computing environment, including creating and maintaining organizational units in the active directory.
  • Proactively visit client sites to ensure all computer software is up-to-date and maintain an inventory of installed operating systems and application software.
  • Maintain computer hardware and peripherals by keeping an inventory of installed devices and recommending replacements according to guidelines.
  • Install and coordinate repair of computing devices and peripherals on the desktop and attached to the network.
  • Respond to emergency and routine calls for computer assistance, including support for core services and client department-specific applications.
  • Document all reported problems and provide training to clients on the use of their desktop equipment.
  • Work with others to ensure smooth integration of network and software products.
  • Analyze, recommend, and implement work-group computing solutions to meet client department's needs.
  • Train other support technicians and complete technical projects, such as testing hardware and software products.
Requirements:
  • Strong Windows, Networking, Documentation, AD, and Mobile Device Management knowledge.
  • Advanced proficiency with Mac OS and Windows OS.
  • Advanced proficiency and support of standard application packages, including Microsoft Office 365.
  • Strong communication and interpersonal skills, with the ability to work independently and in a team.
Location:

New Haven, CT

Industry:

Education

Rate:

$20-$22/hour



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