IT Support Specialist
2 days ago
Strategic Staffing Solutions is seeking a highly skilled IT Service Desk Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Job Summary:The IT Service Desk Agent will be the primary point of contact for clients experiencing technical issues. You will be responsible for troubleshooting and resolving technical problems, escalating complex issues to senior technicians, and providing timely and accurate logging of incidents and resolutions.
Key Responsibilities:- Provide first-level technical support to clients via phone, email, or chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Escalate complex issues to senior technicians as needed
- Log incidents and resolutions accurately and in a timely manner
- Meet or exceed performance goals and metrics
- Collaborate with senior technicians to resolve complex technical issues
- High school diploma or equivalent required
- 1-2 years of experience in a technical support role
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of computer hardware and software
- A competitive hourly rate
- A comprehensive benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Strategic Staffing Solutions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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IT Support Specialist
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