Customer Support Specialist

1 week ago


Hamtramck, Michigan, United States The Henry Ford Health System Full time
Position Overview

The role of a Customer Support Specialist involves managing a variety of inbound and outbound communications to assist multiple departments effectively. This position is crucial in ensuring smooth operations within the healthcare sector.

Key Responsibilities
  • Handle a high volume of calls, providing exceptional service to clients and patients.
  • Schedule appointments and confirm insurance details to facilitate patient care.
  • Maintain and update client databases with accurate information.
  • Utilize MS Excel for tracking, formatting, and reporting on service metrics.
Essential Skills

The ideal candidate will possess strong communication skills, a commitment to customer satisfaction, and the ability to work efficiently in a fast-paced environment. Experience in a call center or customer service role is preferred.



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