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IT Support Specialist

2 months ago

Hamtramck, Michigan, United States McCann Worldgroup Shanghai Full time
Job Title: IT Support Specialist

The IT Support Specialist will play a crucial role in providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide timely and effective support to users via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues, including network connectivity and printer problems
  • Configure and maintain desktops, laptops, and other computer equipment
  • Assist with the setup and installation of new equipment and software
  • Perform routine maintenance tasks to ensure system uptime and performance
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of hardware and software troubleshooting and repair
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; degree in computer science or related field a plus

Commonwealth//McCann is an equal opportunity employer and welcomes applications from diverse candidates. If you require reasonable accommodation for any part of the application or hiring process, please contact our HR department.