Patient Intake Specialist
2 weeks ago
Position: Intake Coordinator
Company: PromptCare Companies Inc
Job Type: Full-time, 40 hours per week, hybrid schedule, Mon-Fri 8:30am-5:00pm
We are seeking a dedicated and detail-oriented Intake Coordinator to facilitate the processing of incoming orders from referral sources and assist patients with their needs. The ideal candidate will exhibit proficiency in our enterprise system to ensure accurate handling of new patient orders and re-orders.
Key Responsibilities- Deliver timely and precise information to clients, ensuring complete satisfaction with our services.
- Collect and document initial patient referral admission data.
- Maintain communication between referral sources, sales, dispatch, and other departments regarding pending referrals and patient admissions.
- Input new patient information into the order processing system efficiently.
- Generate and distribute a daily referral log to relevant staff.
- Conduct insurance verification and secure prior authorizations for patient onboarding.
- Engage with sales, case managers, physicians, and patients to gather necessary information for authorization processes.
- Perform cost analyses for new referrals and relay information to the Sales and dietician teams as needed.
- Handle telephone inquiries and triage issues according to company standards.
- Ensure deliveries are scheduled in alignment with patient needs and company cost-effectiveness guidelines.
- Document referral source or patient concerns accurately and take corrective actions as required.
The role necessitates the ability to communicate effectively, lift files, and manage office supplies weighing up to 35 pounds.
Benefits- Competitive Salary
- Comprehensive Medical, Dental, and Vision Package
- 401(k) plan (discretionary)
- PTO - Vacation, Sick and Personal days, and paid holidays
- Referral bonuses & Discount Ticket Program
- Employee Recognition Program
PromptCare Companies Inc is committed to fostering a diverse and inclusive work environment. We prohibit discrimination based on race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status, or any other characteristic protected by law.
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