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Technical Support Specialist
2 months ago
Are you enthusiastic about delivering technical assistance and exceptional customer service? Do you excel in a meticulous environment where problem-solving and effective communication are essential?
If so, HR Annie Consulting is in search of a committed Technical Call Center Agent to enhance our mission of providing outstanding support to our esteemed clients.
Position Highlights:
- Compensation: $22 per hour.
- Work Schedule: This is a full-time role, requiring 40 hours per week. The Call Center operates from 6am to 6pm PST, Monday through Saturday, with occasional Sunday shifts. Flexibility is required to accommodate these hours.
Benefits and Advantages:
- Opportunities for career advancement, with all open positions posted internally first.
- Comprehensive benefits package, including health, vision, and dental insurance available within 60 days of employment, with significant contributions towards premiums.
- A casual and welcoming workplace atmosphere.
- A supportive and collaborative team environment.
- Internal recognition programs to acknowledge outstanding contributions.
About Us: HR Annie Consulting specializes in providing customized Technology Service and Support solutions to a diverse range of clients. Our offerings include Call Center support, Flexible Field Force, Device Repair, and interactive kiosk systems. We are dedicated to delivering high-quality services that adapt to the evolving needs of our clients while ensuring cost-effective solutions.
Candidate Profile: As a Technical Call Center Agent, you should possess a proactive and detail-oriented mindset, thriving in fast-paced environments. You are skilled at navigating challenges with creativity and resourcefulness. Your strong written and verbal communication skills facilitate effective interactions with clients and colleagues, ensuring smooth collaboration and issue resolution.
Essential Qualifications:
- High school diploma or GED equivalent.
- Demonstrated punctuality and reliability.
- Experience in call center settings, with a focus on technical troubleshooting or support preferred.
- Strong critical thinking and problem-solving abilities.
- Ability to adapt communication and work style to various situations and audiences.
- Proactive approach, anticipating needs and addressing challenges before they arise.
- Strong technical skills, including systematic troubleshooting capabilities.
- Proven ability to manage multiple priorities and deadlines effectively.
- Commitment to continuous improvement and contributing to organizational goals.
- Proficiency in English, both spoken and written.
Key Responsibilities: You will provide professional and timely technical and administrative support to clients through various communication channels.
Specific Duties Include:
- Delivering warm and professional assistance to clients, both technical and non-technical, through calls, emails, chats, and other channels while adhering to response times and performance metrics.
- Documenting all interactions accurately using issue tracking systems.
- Identifying and communicating the need for updates to existing documentation in relevant databases.
- Balancing responsibilities between handling customer interactions and other non-customer facing tasks.
- Maintaining clear and proactive communication with clients and management.
- Ensuring compliance with company policies and practices in all work-related activities.
- Adapting to additional duties as assigned to support team objectives.
HR Annie Consulting is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
